Frequently Asked Questions ING (FAQ)
You have a permanent contract and you work from home on average one day a week.
Visit ing.theworkspacecompany.com/shop
When you visit the platform for the first time, you will need to register using your ING email address (please note that this must be entered entirely in lower case), and you will also need to choose your own password.
If you are a returning customer, you can log in using your ING email address (all in lower case) and your password. If this is your first time on our site, a pop-up will appear asking you to change your password.
If you have forgotten your password, you can change it by clicking on ‘Forgot password’.
Visit ing.theworkspacecompany.com/shop
Select your products and add them to your shopping basket.
At checkout, you will be able to choose to pay using your ‘e-wallet’ – this is your voucher. Once this option is selected, the voucher will automatically be deducted from the total amount.
If there is a remaining balance, you will be able to settle and pay this yourself using, for example, Bancontact/Mastercard/... .
ING will only share the first name, surname, company name and ING email address so that The Workspace Company knows who is eligible for the offer.
The employee is responsible for providing all other details required on the platform in order to place an order and arrange for delivery.
We are bound by tax legislation, which means that you may only purchase one product of the same type for the period of normal use. These provisions are also set out in the remote working policy.
Periods of normal use:
- Office chair = 1 every 10 years
- Desk = 1 every 10 years
- Desk lamp = 1 every 3 years
- Cabinet = 1 every 5 years
- Ergonomics = 2 every 3 years
- Laptopbags = 1 every 3 years
- Keyboard = 1 every 3 years
- Mouse = 1 every 3 years
- Monitor = 2 every 3 years
If you’d like a second desk, desk chair or cupboard, you can always email helpdesk@theworkspacecompany.com; as an ING employee, you’ll be able to receive a discount of up to 15%.
As set out in section 6.2.4 of the remote working policy, you become the owner of the equipment immediately. You will receive an order confirmation email in your name once you have paid for your order.
It is possible that some products are cheaper elsewhere.
The prices agreed with The Workspace Company also include operational and project costs, customer service and delivery. It is not possible to request the lower market price.
You cannot select any products other than those available in the online shop. Only if there is a stock shortage will other products in the same category be offered.
We must stick to the types of products authorised by the Belgian tax authorities. You can find the current range on ING Today.
For security reasons, ING employees are not permitted to print or scan from home. It is therefore not possible to purchase a printer and/or scanner, even if this is permitted by the Belgian tax authorities.
ING offers headsets. If you would like a Jabra headset, you can order one via MyWorkplace.
If you work with two screens or have enough space available, we recommend a desk with a minimum width of 120 cm.
It is not possible to cancel an order. Once you have placed your order, the order process begins immediately at The Workspace Company.
The distribution process cannot be interrupted at that point.
Has something gone wrong? You can always try sending an email to helpdesk@theworkspacecompany.com, and then you can discuss with you what options might be available.
Every three years, you will receive a new budget worth €750.
You will receive the budget for the first time when you register on the platform, at which point the budget’s validity period begins.
You can find your budget in your ‘wallet’ under ‘my account’. At checkout, select the ‘wallet’ as your payment method to use your (remaining) budget.
If you have not used the full budget, it will remain available in your wallet until the end of the 3-year period.
If you have not used the full budget after 3 years, you will lose the (remaining) amount without any compensation.
No, that’s not possible.
Yes, you can purchase all the products offered by ING on the platform.
If the total amount of your order exceeds €750, you will need to pay the amount exceeding €750 yourself at the end of the process, for example via Bancontact or credit card.
No, you can use the budget within a three-year period. You can spend it all at once or spread it out over time.
No, working part-time has no impact on the budget.
Once you’ve placed your order via the platform, you’ll receive an email within approximately two working days with an estimated delivery time.
Once the items have left the distribution centres, you will receive an email so you can track your order.
If necessary, you can then change the delivery time via the carrier’s tracking service.
Free delivery is only available to home offices in Belgium.
If necessary, we can deliver to the Netherlands, France, Luxembourg or Germany; however, this is not always possible free of charge (particularly in the case of furniture).
We do not deliver to other countries.
It may be the case that not all items are delivered in one go.
For example, furniture is supplied by a different supplier to multimedia items and will therefore be dispatched separately.
For example, if one of the items you have ordered is out of stock, the items that are in stock will be dispatched separately so that you can start using them straight away, and the remaining items will be dispatched once they are back in stock.
If you are still concerned, you can always email us at helpdesk@theworkspacecompany.com or call us on +32 51 80 68 03.
Email us at helpdesk@theworkspacecompany.com, and we’ll see if there’s anything we can do about it.
If not, we will reorder this item for you.
Please email us at helpdesk@theworkspacecompany.com within 48 hours of receipt.
Please email us straight away with photos of the front, back, left and right sides of the box, as well as the damage.
We can then submit a claim to our supplier and look into sending you a replacement item.
Delivery and installation are not currently available.
All products come with an assembly guide, which is also available in digital format on the product page for each item on the ing.theworkspacecompany.com website
In the event of damage, please contact The Workspace Company via the email address helpdesk@theworkspacecompany.com
They will then check whether the warranty applies and guide you through the process.
If the warranty cannot be applied, for example due to misuse of the product or the expiry of the warranty period, the repair costs will be borne by the employee.
If the product cannot be repaired or you choose not to pay the repair costs, you will not receive a new budget or a new product.
Once you have completed your order, it is not possible to return the products you have ordered. The e-commerce terms and conditions that apply elsewhere do not apply here.
Products are selected by ING and tested by the IT team, and therefore meet our standards.
The warranty for the product you purchase on the platform is governed by the supplier’s warranty terms.
You can find the warranty period for each product on The Workspace Company’s platform or request it from them by emailing helpdesk@theworkspacecompany.com
You can call them during office hours on +32 51 80 68 03, or you can always email them at helpdesk@theworkspacecompany.com
Office hours:
Mon-thu: 09:00 - 17:00
Fri: 09:00 - 16:00
Once you have ordered a product, you immediately become the owner. If there is a problem with the product, please contact The Workspace Company by email at helpdesk@theworkspacecompany.com
Explain the problem to them and check whether the product is covered by the warranty.
ING will not intervene in this process.
As you become the owner of the purchased items immediately, you can contact your home insurance provider to check whether they are covered.
You can only claim a new budget once the three-year period has ended.
You can view the desks and chairs in the Buro International showroom (Galgenveldstraat 6, 8700 Tielt), but please always contact us first before visiting on +32 51 80 68 03.
Products with no ergonomic impact are not displayed (multimedia).
If you leave ING for an assignment abroad lasting less than 12 months, nothing will change and you can continue to use your budget.
If you are leaving for 12 months or longer, the departure scheme applies. A benefit in kind is calculated based on the residual value of the products you purchase, and any remaining budget will be forfeited.
You are not entitled to the budget, as only employees with an employment contract with ING Belgium NV or an ING Bank NV branch are entitled to the budget.
In the event of departure (e.g. resignation, dismissal by the employer, retirement, etc.), we will apply the severance arrangements as described in section 6.2.6 of the remote working policy.
Under no circumstances will the purchased equipment be returned to ING.
If the useful life of the products (see ING Today) has not yet expired, you will be required to pay a benefit in kind corresponding to the fair value at the time of your departure. This rule does not apply to a keyboard and/or mouse. The useful life begins in the month following the month in which you placed your order. A month is only counted once it has passed in full.
The fair value depends on the type of product, the purchase price including VAT, the month of order, the month of departure and the budget used. The value of the products you have chosen will decrease by x per cent for each month that passes (more information on this can be found on ING Today)
Imagine you resign before the ordered products have been delivered; the following will happen:
The products will be delivered as scheduled, and you will be liable for a benefit in kind, as explained in section 6.2.6 of the remote working policy.
During the onboarding process, you will receive an email containing all the relevant information. You will be able to place an order approximately one month after your start date.
The budget is allocated to staff members with and without a representation allowance. A change in role therefore has no impact.
No. Under the current rules, we calculate the benefit in kind based on the remaining value of the €400 you have already spent. You will not be paid the rest of the amount. It is lost for good.
No, you only pay benefit-in-kind tax on the products you purchased using the €750 voucher; you do not need to pay benefit-in-kind tax on anything else you paid for.
If the total cost of products ordered exceeds your remaining balance, the individual purchase value of the products will be reduced in proportion to the remaining budget and the total invoice amount. The reduced value will then form the basis for calculating the benefit in kind.
When you left ING, you paid a benefit in kind based on the month of your departure for the residual value of the products you had ordered using the budget, insofar as their useful life had not yet expired.
If you return to ING afterwards and meet the conditions, you will receive a new budget of €750.
Maternity leave has no impact. You will retain the products you have purchased.
However, if you subsequently take a career break lasting longer than four months, the severance scheme will apply and a benefit in kind will be calculated on the residual value.
There is no impact unless your sick leave lasts longer than 12 months. In that case, this triggers the severance scheme and you will be required to pay a benefit-in-kind tax on the residual value of all products purchased using the budget.
If you are absent for more than four months, the departure arrangements set out in section 6.2.6 of the teleworking policy will apply.
As you will no longer be working from home, we need to discontinue the benefit and calculate a benefit in kind based on the residual value of the product.
If you return as an active employee, you will regain access to the platform and be allocated a new budget.
There is no impact unless the unpaid leave lasts for four months or longer. In this case, this triggers the severance scheme and you must pay a benefit in kind on the residual value of all products purchased using the budget.
See section 6.2.6 of the remote working policy for further information.